Case Studies

Real outcomes for real businesses.

These are real Onetel Connect engagements. Real challenges, real advisory work, real results. See how we help businesses navigate complex technology decisions and deliver measurable impact.

Transforming Outbound Calling for a Healthcare Billing Company

Communication / CXAI

Healthcare|PRG

Transforming Outbound Calling for a Healthcare Billing Company

PRG, a healthcare billing organization reliant on outbound calling, faced operational challenges with its legacy phone system. It could not support a growing remote workforce or provide tools for tracking performance and onboarding, leading to inefficiencies, high attrition, and bottlenecks.

Communication / CXCloud

Government|City of Plymouth, MN

From Legacy PBX to Cloud: City of Plymouth Communication Transformation

The City of Plymouth, MN, a growing suburban community with a diverse municipal workforce, was operating on an aging Avaya PBX phone system. This legacy infrastructure was no longer meeting the city's evolving needs.

Consumer Services|New City Moving

Transforming Customer Experience with AI for a National Moving Company

New City Moving, a leader in consumer services with 250+ employees, faced key obstacles during expansion. Their legacy phone system could not keep pace with growth, impacting customer experience and operational efficiency.

Customer Evaluation

Data-Driven

Staffing Optimization

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