From Legacy PBX to Cloud: City of Plymouth Communication Transformation
City of Plymouth, MN · Government
What City of Plymouth, MN was facing.
The City of Plymouth, MN, a growing suburban community with a diverse municipal workforce, was operating on an aging Avaya PBX phone system. This legacy infrastructure was no longer meeting the city's evolving needs.
- The system lacked scalability, making it difficult to support seasonal workforce changes
- High attrition during peak periods created operational strain and communication gaps
- IT Manager faced mounting pressure to maintain and update the system with limited resources
- The city was at a crossroads: invest heavily in upgrading the existing system or explore a modern, cloud-based alternative
How Onetel Connect helped.
Onetel Connect partnered with the City of Plymouth to guide their transition from a legacy Avaya PBX to a modern cloud-based communication platform, providing vendor-neutral evaluation and hands-on implementation support.
- Conducted a thorough assessment of the city's telecom needs and limitations
- Onetel engineers evaluated multiple providers and conducted in-depth research of options
- Recommended Zoom Cloud PBX for its scalability, ease of management, and cost-effectiveness
- Provided vendor-neutral support throughout the evaluation and decision-making process
- Managed the full transition from legacy Avaya system to cloud infrastructure
What made the difference.
Comprehensive Assessment
A thorough evaluation of existing infrastructure ensured no critical needs were missed during the transition.
Vendor-Neutral Evaluation
Onetel Connect's independence allowed Plymouth to choose the best solution without vendor pressure or bias.
Managed Transition
Expert guidance through every phase of the migration minimized disruption to city operations and saved both time and money.
Lessons from this engagement.
Cloud-based telecom solutions offer flexibility and long-term savings for municipal organizations
A comprehensive evaluation process ensures critical needs are not missed during migration
Strategic vendor support can turn a technical upgrade into a transformative success
Ready for results like these?
Tell us about your business challenges. We will evaluate your options, recommend the right technology, and deliver measurable outcomes.