Transforming Customer Experience with AI for a National Moving Company
New City Moving · Consumer Services
What New City Moving was facing.
New City Moving, a leader in consumer services with 250+ employees, faced key obstacles during expansion. Their legacy phone system could not keep pace with growth, impacting customer experience and operational efficiency.
- Legacy phone system lacked remote capabilities for a distributed workforce
- No access to advanced calling features or analytics for data-driven decisions
- Slow response times directly impacted customer experience and satisfaction
- Inability to scale operations or make informed staffing decisions based on call data
How Onetel Connect helped.
Onetel Connect helped New City Moving modernize their communication through strategic evaluation and implementation. With access to 600+ providers, their vendor-agnostic expertise simplified selecting Dialpad's AI-powered platform as the right fit.
- Deployed Dialpad AI-powered communication platform across the organization
- Enabled remote work readiness for the entire distributed team
- Implemented AI analytics for data-driven staffing decisions
- Activated real-time sentiment tracking for customer interactions
- Deployed AI Scorecards, AI Assist Cards, and AI Recap tools
What made the difference.
Streamlined Vendor Selection
Onetel Connect's hands-on process eliminated complexity and accelerated the path from evaluation to deployment.
Change Management Support
Dedicated support through the transition ensured team adoption and minimized disruption to daily operations.
Real-Time Coaching & Analytics
AI-powered coaching led to faster onboarding, actionable insights for managers, and elevated customer interactions.
Lessons from this engagement.
AI-powered communication platforms can transform customer experience at scale
Real-time sentiment tracking enables data-driven staffing and service optimization
Vendor-agnostic advisory ensures the right technology fit without compromise
Ready for results like these?
Tell us about your business challenges. We will evaluate your options, recommend the right technology, and deliver measurable outcomes.